Rituals Faqs

Customer Service

• Opening hours

  Our customer service desk can be reached by telephone, email, Twitter and Facebook at the business hours listed below:

  Monday	09:00 - 21:00
  Tuesday	09:00 - 21:00
  Wednesday	09:00 - 21:00
  Thursday	09:00 - 21:00
  Friday	09:00 - 21:00
  Saturday	09:00 - 21:00
  Sunday	09:00 - 21:00

• Suggestions

  We like to give you the best possible service and therefore we appreciate it greatly if you have any suggestions that will help improve this service. Your ideas, comments and suggestions concerning your experience with RITUALS... are more than welcome. Please leave your comments by using the contact form.

• Complaints

  We do everything in our power to ensure that the world of RITUALS... enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

  - Email our customer service and we will reply within 5 business days.

  
  

  Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us on

Delivery

• Delivery service

  We are committed to having your order delivered to you as quickly and as efficiently as possible.

  - Our service will deliver your order in 2 business days.

  
  

  **Excluding public holidays.

• Different delivery address

  If you would like to have your order shipped to a different address, because you're not at home or because your order is a gift, you can fill in the delivery address during checkout. You can also call up our customer service and request them for an address change. However, delivery address can only be changed before your order is dispatched from our warehouse.

  The invoice will be e-mailed to you and the package will be delivered to the address provided.

• Follow your order

  We find it important that you know when to expect your order. Therefore we will confirm the following information by email:

  Your order…
  Has been processed.
  Is ready for shipment.
  Has left our warehouse.

• Shipping rates

  Free delivery on all orders.

• International shipping times

  Unfortunately, we only ship in UAE for the moment. However, we’ll be launching in Kuwait, Oman, Bahrain, Qatar & Saudi Arabia very soon!

Payment methods

• How can I pay for my order?

  You can pay for your order using Credit/Debit card or pay Cash on Delivery. For Cash on Delivery orders, an additional fee of AED 30 will be incurred.

Returns And exchanges

• 14 days to change your mind

  If you are not completely satisfied with your purchase we offer you a 14 day return service free of charge. However, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.

  Please contact our customer service before you return your products. They will be glad to further assist you.

• Can I return my products at all times?

  We offer you a 14 day return service free of charge.

  When and if returning your products, please consider the following terms and conditions:

  - Cosmetic products (cream, make-up, lotion, gel, shampoo, shower foam, etcetera.) may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened containers, jars, tubes or bottles.

  - We will only be able to accept returns on clothing when they have not been worn, soiled or washed and only if the original price tags are still attached. Underwear can only be returned in unopened packaging.

  - We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.

  
  

  Tips:

  - Always ask for proof of postage at your post office when returning an order.

  - Open your shipping package with great care to keep it in good condition if you need to make a return.

• How do I return or exchange my product(s)?

  In order to return your product, please give us a call or write to our customer service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our customer service team.

• How long will it take to receive my refund?

  As soon as your return order has been accepted we will refund your money within 14 days.

  The way your refund is processed depends on your original payment method.

Product related questions

• How natural are our products?

  Amongst other things, we make use of natural, sustainable, and organic ingredients. For everything that nature cannot provide, we use safe alternatives.

• Do we use parabens?

  Rituals products contain no parabens!

• Where are our products manufactured?

  All cosmetic products are produced by specialised laboratories and high-end cosmetics companies in Europe.

• Do the products contain plastic scrub microbeads?

  All Rituals products are 100% free of plastic scrub microbeads!

• Are our products tested on animals?

  No, we never test any of our products or ingredients on animals, and we don't ask any third parties to perform animal testing for us. Rituals is included on the list of brands satisfying the non-animal-testing criteria of the Proefdiervrij foundation (anti-animal-testing organisation; https://proefdiervrij.nl/merken-overzicht/)

Promotions

• When do I get a gift with purchase?

  You receive a free gift when you make a purchase of AED 199 or more.

• What are the terms and conditions of the free gift?

  You receive a free gift with a purchase of AED 199. Whilst stocks last. Maximum 1 gift per purchase. Not valid in combination with any other offer.

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